Dr. Stephan Sigrist, Founder and Head of the Think Tank W.I.R.E., kicked off the event by inspiring the participants with his keynote speech "Bank to the Future." He made it clear that the automation of tasks wherever possible must go hand in hand with an intensification of customer dialogue, and that this must take place on a high level. In other words, algorithms need to interact with human core competencies to hold promise.
Nicolas de Skowronski, Head of Advisory Solutions and Member of the Executive Board of Bank Julius Bär, explained how Julius Bär continues to adapt digitalization where it can make a difference in supporting its business model. The bank has developed a software platform (or FinTech assistant) to manage client relationships in a more efficient way. The solution reduces the administrative burden for relationship managers by automatically matching the regulatory- and suitability-related criteria of each and every client with the Bank’s own investment advisory, resulting in personalized investment ideas.
The hosts Simon Schneider, Manager at Finalix, and René Affolter, Director at gateB, spoke about the technical possibilities in the field of content creation and distribution. Content is increasingly becoming the decisive means of differentiation in the financial sector. The two speakers explained how to shrink costs, increase revenues, and improve customer satisfaction with the clever use of new technologies.