Top speakers will be discussing exciting topics:
Registration & welcome coffee
Welcome by our emcee Rob Holub. He is a renowned speaker, TV and film producer. Fascinated by the influence of digitization on our lives, he regularly hosts events in the blockchain and fintech industries.
Bank to the Future: Why digital transformation requires common sense
Dr. Stephan Sigrist, Founder and Head of W.I.R.E. think tank, on the impact of the digital generation on the financial sector. What must change in customer care, and what should remain the same? The challenges it presents include not only the algorithms that make processes better and more efficient, but also the human core competencies that cannot be simulated by machines.
Making customer relationships more efficient: introducing Julius Baer’s FinTech assistant
Nicolas de Skowronski, Head of Advisory Solutions and Member of the Executive Board of Julius Baer: Julius Baer continues to adapt digitization where it can make a difference in supporting its business model. Most recently, the Bank developed a software platform (or FinTech assistant), in order to manage client relationships in a more efficient way. The solution reduces the administrative burden for relationship managers by automatically matching regulatory and suitability-related criteria of each and every client with the Bank’s own investment advisory, resulting in personalized investment ideas.
Coffee break and networking
Intelligent content management: methods and processes for strategic, relevant, and efficient content creation and distribution
Simon Schneider, Manager at Finalix, and René Affolter, Director at gateB, on the way financial service offerings are increasingly becoming commodities and differentiation is increasingly achieved by providing relevant content on the right topics. Today's methods and processes for content creation and distribution usually lead to high costs, negative customer experiences, and missed revenue potential. How can financial service providers transform the benefits of digitization into customer value?
Digital Transformation of global wealth management and dealing with changing client expectations at UBS AG
Dr. Stefan Piel, Program Director of Omnichannel Management at UBS, on the rising client expectations in the digital world and the resulting demands placed on the transformation of global wealth management. He’ll explore the example of Wealth Management Online as a digital channel available to the client in the hybrid sales model.
Summary and exchange with participants
(All speeches except those at 8.35 a.m. and 9.15 a.m. are held in German)