Thunderhead is leading the movement to transform customer engagement, enabling brands for the first time to understand each customer’s TRUE INTENT and continuously orchestrate individualized journeys for millions of customers across billions of touchpoints, seamlessly and in real time. With Thunderhead’s unique intent-driven approach, brands drive topline growth, reduce cost-to-serve, increase customer happiness, and ultimately optimize customer lifetime value.

Thunderhead orchestrates customer journeys across organizational silos

Omnichannel Listening: Listen to customer activity across every channel and touchpoint – whether digital, call center or in-store – to build a truly omnichannel view of behavior.

Identity & Recognition: Connect and recognize customers, whatever the channel and wherever they are in their journey.

Realtime Orchestration: Deliver the right conversation at the right time. At scale, across all channels – and armed with all available context.

Customer Journey Analytics: Interrogate journeys along the way with AI-powered analytics and take corrective action at any time.

Thunderhead software is easy to integrate and scales with your existing systems without the need for special infrastructure.

Factsheet: Thunderhead One Engagement Hub

Factsheet: Thunderhead One Engagement Hub

Learn more about Thunderhead’s software.

The Forrester Wave™ report 2020 has named Thunderhead a Leader for customer journey orchestration.

gateB delivers Thunderhead’s software in Switzerland