With Text Mining or Text Analytics, you can extract information from vast volumes of text files. This is how you gain value from semi-structured or unstructured documents, which you couldn't utilize nor analyze in a structured way before. These documents can be customer data (requests, complaints, feedbacks), insurance claims, case files, social media posts, error messages, or orders. No matter the types of text, we can use Text Mining to categorize, analyze, and relate them to taxonomies to generate new insights and automate business processes intelligently.
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