Customer Service
We enable your customer service to work consistently and successfully, helping you build long-term relationships.
Genuine customer loyalty through digital efficiency.
Service is more than just processing tickets: Customers expect seamless touchpoints and contextual understanding. We connect data, AI, technology, and teams to increase satisfaction through automation.
Our services
What we offer in the field of customer service.
Customer Service Management
This is how service becomes a competitive advantage. With integrated platforms, automation, and intelligent data usage, we resolve inquiries faster, more personally, and consistently across all channels. The result: more satisfied customers, more efficient teams, and service as a driver for real loyalty.
Enterprise Chatbots
Our chatbots can do more. They use customer data, understand context, and address concerns from lead qualification to support. The service team is relieved. Customers receive immediate answers. And each interaction provides valuable insights to continuously increase customer value.
Loyalty Management
We build data-driven, personalized loyalty programs seamlessly integrated into marketing and service processes. So customers don't just return, they buy more, stay longer, and become ambassadors. This results in measurable increases in the customer lifetime value (CLV).
What sets us apart
Service is the new CRM:This is how customer service becomes a competitive advantage.
"We don't see service as a cost center that solves problems but as a strategic task in customer management that builds long-term loyalty and increases revenue. That's why we design and build service centers that act proactively, personalize engagement, and turn every contact into an opportunity — measurable in retention and lifetime value."
Marco Wyler, Managing Director
CommonChallenges
Our customers aren't alone in facing these challenges. That's why we've worked to find the right solutions.
Lack of integration
Service organizations require a high level of manual effort. AI and automation only pay off when processes, data, and knowledge bases are integrated.
This is what we mean by impact.
More about us25%
fewer inbound tickets for the service
30%
Reduction of processing times
15%
Increase in customer satisfaction
30%
Of Service tasks with automation Potential
Our references
Companies deliver next-level customer service with gateB.
Implementation of a CRM to increase efficiency in customer service and inside sales, including integration into the ERP system landscape and telephony. This increases process transparency and makes areas for further improvement more visible. In ticket routing and transcription, AI support increases efficiency.
Schweizer Salinen AG
Implementation of a CRM for customer service that enables the handling of customer inquiries across all platforms. Customer data records are migrated, BI reporting is implemented, and suitable APIs and a knowledge database are developed.
Identitas
Migration of the customer service center for telephone and physical customer service to a cloud solution that integrates core applications, telephony, and reporting for increased efficiency. The transition enables self-service configurations, ensures release capability, and allows quick integration of new state-of-the-art functionalities.
Social Insurance Institution Zurich AG
Implementation of a CRM with customer service and sales capabilities, including key account management. Stakeholder coordination as well as end-to-end digitization and automation of lead, sales, and service processes create the basis for fast, efficient growth — supplemented by digital support and AI bots.
Medidata AG
Our software partners
We work with leading teams.
Sarah Iskander
Managing Director USA, Member of the Executive Board
We look forward to meeting you.
Frequently Asked Questions
Everything you should know about:
What makes customer service a growth driver instead of just a cost center?
Customer service becomes a growth driver when it is proactive, personalized, and connected to marketing and sales data, turning every service interaction into an opportunity to strengthen retention and lifetime value. gateB designs service organizations this way, and clients have measured up to 35% fewer inbound tickets, 30% shorter processing times, 30% automation potential, and 15% higher customer satisfaction as a result.
What can an enterprise chatbot actually do beyond answering FAQs?
An effective enterprise chatbot uses customer data and context to handle everything from lead qualification to support resolution, not just scripted FAQ answers. gateB builds chatbots that free up service teams while generating usable interaction data that continuously improves personalization and customer value.
How does a loyalty program tie into marketing and service technology?
An effective loyalty program is data-driven and personalized, and it needs to be integrated directly into marketing and service processes rather than run as a stand-alone rewards system. gateB designs loyalty programs this way so customers don't just return but buy more, stay longer, and become active advocates, driving measurable increases in customer lifetime value.